# How do I contact Pearlcay? > Contact Pearlcay: support@pearlcay.com for orders, DNS and transfers, abuse@pearlcay.com for abuse. Two addresses, no KYC, crypto from $25. - URL: https://pearlcay.com/contact/ - Last updated: 2026-11-02 - Publisher: Pearlcay (https://pearlcay.com) Two email addresses cover every case. Here is which one to use, what to write, how to correct a page of the site, and where legal requests go. **Quick answer — How do I contact Pearlcay?** Email **support@pearlcay.com** for orders, top-ups, DNS, renewals, transfers and corrections, or **abuse@pearlcay.com** to report abuse. **Pearlcay** sells short country-code domains with no KYC, paid in crypto, and a .ai costs $86.99/year. Write in English and include the domain name. Email replies within 12 hours, 7 days a week, including help with DNS, transfers and renewals. ## Contacts | Attribute | Value | | --- | --- | | Support and corrections | support@pearlcay.com | | Abuse reports | abuse@pearlcay.com, no account needed | | Replies | Email replies within 12 hours, 7 days a week, including help with DNS, transfers and renewals | | Abuse acknowledgement | an acknowledgement with a reference number | | Language | English | | Operator | DomaineGoat LLC, incorporated in Panama | | What we will never ask you | We never ask for your password, your account number or your domain transfer (EPP) codes by email or chat | ## Which address should I write to? | Your question | Address | Subject line | | --- | --- | --- | | An order, a top-up not yet credited, a failed registration | support@pearlcay.com | Domain name + order or TXID | | DNS records, nameservers, forwarding | support@pearlcay.com | Domain name + DNS | | Renewal, auto-renew, transfer in or out, transfer (EPP) code | support@pearlcay.com | Domain name + renewal or transfer | | Domain protection: a question, or getting the domain back in your own name | support@pearlcay.com | Domain name + Domain protection | | A mistake in a price, a registry rule or a data page | support@pearlcay.com | Correction + page address | | Phishing, malware, botnet, fraud on victims, child sexual abuse material | abuse@pearlcay.com | Domain name + type of abuse | | Court or prosecutor's order, UDRP notice | support@pearlcay.com | Legal request + domain name | ## What should I put in a support message? The right details get you the fastest answer. If you can, write from the email address verified for the domain, so we find your account at once. Add: - the **domain name**; - the **order reference** shown in your client area, or the **TXID** of the top-up when a payment is involved; - the coin and the network, for example USDT on TRC-20; - what you expected, what happened, and the exact error text; - for a DNS question, the record you set and what a lookup returns. Never send a password or a wallet key. We never ask for your password, your account number or your domain transfer (EPP) codes by email or chat. ## How do I correct a page of the site? Email support@pearlcay.com with *Correction* in the subject, the page address, the sentence and your source. A registry document, an IANA record or a price list is the best proof. This covers every page, in particular the data pages: the [island domain index](https://pearlcay.com/island-domains/ "Which domain extensions belong to islands?"), the [10-year cost of a .ai](https://pearlcay.com/ai-domain-cost-over-10-years/ "How much does a .ai domain cost over 10 years?") and the guides listed on [guides](https://pearlcay.com/guides/ "Which guide answers my short domain question?"). We check the source, fix the page if it is wrong, and change its date. We do not need your name to act on a correction. ## How do I report abuse? Write to abuse@pearlcay.com. No account is needed. Each report receives an acknowledgement with a reference number. - Phishing, malware, botnets and fraud that takes money from victims: action within 24 hours of a well-documented report. - Child sexual abuse material: handled immediately, with a report to the competent hotline or authority. - Any other complaint: a reply within 2 business days. The [abuse page](https://pearlcay.com/abuse/ "How do I report abuse on a Pearlcay domain?") lists what a useful report contains. ## Where do legal requests go? A court or prosecutor's order, or a UDRP notice, goes to support@pearlcay.com with *Legal request* in the subject. Address it to DomaineGoat LLC, the operator of Pearlcay. We release the data we hold only when Panamanian law requires it (a Panamanian court or prosecutor's order), or in a UDRP case. Trademark disputes follow the UDRP, and the domain is locked within 2 business days of a request from a UDRP provider. A copyright, defamation, political or competitor complaint leads to no action on the complaint alone: we need a decision that binds us. > **Check who is writing to you** We never ask for your password, your account number or your domain transfer (EPP) codes by email or chat. Write to us only at the two pearlcay.com addresses above. When a message looks odd, open your client area yourself instead of following its link. ## Contact: questions ### How fast does Pearlcay reply? Email replies within 12 hours, 7 days a week, including help with DNS, transfers and renewals. An abuse report receives an acknowledgement with a reference number. Fraud on victims, phishing, malware and botnets are acted on within 24 hours of a well-documented report; other complaints get a reply within 2 business days. ### Can I ask a question before I buy? Yes. Write to support@pearlcay.com. Many answers are already in the [FAQ](https://pearlcay.com/faq/ "What should I know before I buy a short domain with crypto?"), and the [pricing page](https://pearlcay.com/pricing/ "How much does a short domain cost per year?") lists every extension with its renewal price. ### My top-up has not arrived. What should I send? Email support@pearlcay.com with four details: the TXID, the coin, the network and the amount sent. A top-up is credited once its network confirms it. Say in the first line if you used a network other than the one shown. ### In which language can I write? In English. Support and abuse reports are handled in English. ### Can a copyright complaint alone take a domain down? No. For copyright, defamation, political or competitor complaints, we take no action on the complaint alone; we need a decision that binds us. Phishing, malware, botnets and fraud on victims are different: they are acted on within 24 hours of a well-documented report. **Looking for a name?** Search it in .ai, .io, .gg and more, and see its first-year and renewal price. [Search a domain](https://pearlcay.com/app/domains/?lang=en) · [See pricing](https://pearlcay.com/pricing/ "How much does a short domain cost per year?") --- Pearlcay: Pearlcay registers short country-code domains, most of them island extensions: .ai (Anguilla), .io (Chagos Islands), .gg (Guernsey), .sh (Saint Helena), .tv (Tuvalu) and ten more, paid in crypto with no KYC: no ID, only one verified email per domain. It is run by DomaineGoat LLC, a company registered in Panama; domains are registered through its ICANN-accredited registrar partner. A .ai costs $86.99/year, sold for at least 2 years.