Quick answer
How do I contact Pearlcay?
Email [email protected] for orders, top-ups, DNS, renewals, transfers and corrections, or [email protected] to report abuse. Pearlcay sells short country-code domains with no KYC, paid in crypto, and a .ai costs $86.99/year. Write in English and include the domain name. Email replies within 12 hours, 7 days a week, including help with DNS, transfers and renewals.
Contacts
| Support and corrections | [email protected] |
|---|---|
| Abuse reports | [email protected], no account needed |
| Replies | Email replies within 12 hours, 7 days a week, including help with DNS, transfers and renewals |
| Abuse acknowledgement | an acknowledgement with a reference number |
| Language | English |
| Operator | DomaineGoat LLC, incorporated in Panama |
| What we will never ask you | We never ask for your password, your account number or your domain transfer (EPP) codes by email or chat |
Which address should I write to?
| Your question | Address | Subject line |
|---|---|---|
| An order, a top-up not yet credited, a failed registration | [email protected] | Domain name + order or TXID |
| DNS records, nameservers, forwarding | [email protected] | Domain name + DNS |
| Renewal, auto-renew, transfer in or out, transfer (EPP) code | [email protected] | Domain name + renewal or transfer |
| Domain protection: a question, or getting the domain back in your own name | [email protected] | Domain name + Domain protection |
| A mistake in a price, a registry rule or a data page | [email protected] | Correction + page address |
| Phishing, malware, botnet, fraud on victims, child sexual abuse material | [email protected] | Domain name + type of abuse |
| Court or prosecutor's order, UDRP notice | [email protected] | Legal request + domain name |
What should I put in a support message?
The right details get you the fastest answer. If you can, write from the email address verified for the domain, so we find your account at once. Add:
- the domain name;
- the order reference shown in your client area, or the TXID of the top-up when a payment is involved;
- the coin and the network, for example USDT on TRC-20;
- what you expected, what happened, and the exact error text;
- for a DNS question, the record you set and what a lookup returns.
Never send a password or a wallet key. We never ask for your password, your account number or your domain transfer (EPP) codes by email or chat.
How do I correct a page of the site?
Email [email protected] with Correction in the subject, the page address, the sentence and your source. A registry document, an IANA record or a price list is the best proof.
This covers every page, in particular the data pages: the island domain index, the 10-year cost of a .ai and the guides listed on guides. We check the source, fix the page if it is wrong, and change its date. We do not need your name to act on a correction.
How do I report abuse?
Write to [email protected]. No account is needed. Each report receives an acknowledgement with a reference number.
- Phishing, malware, botnets and fraud that takes money from victims: action within 24 hours of a well-documented report.
- Child sexual abuse material: handled immediately, with a report to the competent hotline or authority.
- Any other complaint: a reply within 2 business days.
The abuse page lists what a useful report contains.
Where do legal requests go?
A court or prosecutor's order, or a UDRP notice, goes to [email protected] with Legal request in the subject. Address it to DomaineGoat LLC, the operator of Pearlcay.
We release the data we hold only when Panamanian law requires it (a Panamanian court or prosecutor's order), or in a UDRP case. Trademark disputes follow the UDRP, and the domain is locked within 2 business days of a request from a UDRP provider. A copyright, defamation, political or competitor complaint leads to no action on the complaint alone: we need a decision that binds us.
Contact: questions
How fast does Pearlcay reply?
Email replies within 12 hours, 7 days a week, including help with DNS, transfers and renewals. An abuse report receives an acknowledgement with a reference number. Fraud on victims, phishing, malware and botnets are acted on within 24 hours of a well-documented report; other complaints get a reply within 2 business days.
Can I ask a question before I buy?
Yes. Write to [email protected]. Many answers are already in the FAQ, and the pricing page lists every extension with its renewal price.
My top-up has not arrived. What should I send?
Email [email protected] with four details: the TXID, the coin, the network and the amount sent. A top-up is credited once its network confirms it. Say in the first line if you used a network other than the one shown.
In which language can I write?
In English. Support and abuse reports are handled in English.
Can a copyright complaint alone take a domain down?
No. For copyright, defamation, political or competitor complaints, we take no action on the complaint alone; we need a decision that binds us. Phishing, malware, botnets and fraud on victims are different: they are acted on within 24 hours of a well-documented report.
Looking for a name?
Search it in .ai, .io, .gg and more, and see its first-year and renewal price.